FAQ

Frequently asked questions

Fairfurt is committed to satisfying our customers by providing a FREE online marketplace platform. As a responsible UK company, we believe in honesty in all fair transactions.

Fairfurt United Kingdom is also committed to donate the equivalent of 5% of revenues or more to good causes each year. We believe deeply in the power of people, and through our business & products, we empower the vendors who sell on our marketplace platform.

All orders are posted directly by our sellers / vendors, most of whom are in United Kingdom. Due to limitations by some of our courier partners, a very small number of postcodes may be exempted from free shipping or cannot be delivered to. If your address is not deliverable or has a small surcharge, you will be advised.
If you have a postal tracking number, you can utilise our “track your order” service directly from fairfurt main menu or you can log into the postal companies website advised in your email to check the tracking of your order.

The currency GBP.

To purchase an item:

1. Locate an item on sell you love.

2. Click the ‘add to cart’ icon.

3. Click ‘checkout’ and proceed to our secure payment gateway.

If you have a coupon to receive a discount, please use this prior completion of your order.

Please note: As FairfurtUK is a Marketplace, in the event of a customer return or refund request, please allow us time to communicate with the vendor / seller.

FairfurtUK vendors / sellers are committed to ensuring that you are completely thrilled & satisfy with your purchase. You have 14 days from the day on which you receive the items to notify the vendor / seller if you aren’t happy with your order unless the order is advised non-returnable before you purchased the item.

  1. Contact the seller to let them know you intend to return an item:
  • Log in to your Fairfurt account and select Orders
  • Locate the order in the list and click on “return”. Also please click on “support” to ‘Contact Seller’.
  • Send a message to the seller informing them of the issue and let them know if you would like a refund or a replacement item
  1. If already received, package the item up and send it back to the seller within 14 days of completing step 1. We recommend you use a signed-for delivery service with proof of postage. Please note that you will have to bear the direct cost of returning the product.
  1. As the seller’s payment agent, we will process the refund directly to your payment card, in no more than:
  • 14 days after the day the product is received by the seller; or
  • If earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
  • If there were no goods supplied, 14 days after the day on which you informed the seller or us (via Step 1 above) about your decision to cancel your order.

We are UK business and proudly British owned. 

All Fairfurt products from our vendors are shipped from within United Kingdom unless stated otherwise.

As part of our strategic business model, we promote & encourage free standard shipping within United Kingdom on 90% of the products items. Even next day delivery / Express post is offered an add-on option.

FAQ

Frequently asked questions

To purchase an item:

  1. Locate an item on sell you love.
  2. Click the ‘add to cart’ icon.
  3. Click ‘checkout’ and proceed to our secure payment gateway.

If you have a coupon to receive a discount, please use this prior completion of your order.

If you wish to ask our vendors a question about their product, you can simply do this chatting with the sellers online or contact their email address.

If you have a more general question about shopping with us that is not been covered in the FAQs, you can email us and we will be more than happy to assist you.

Alternatively, if you would like to speak with our in-house customer support staff during business hours you can request a callback via +44 (0) 3333 393 833 or email: sales@fairfurt.co.uk / customer@fairfurt.co.uk

Fairfurt takes security very seriously. Not only does the site follow all security best practices, we also have several options available to ensure that our site is safe and secure.

As part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, and payment details, however, this is used for the sole purpose of completing your sales transaction and posting your purchase to you. All payment information including card details are handled by UK payment gateways like paypal & stripe on our behalf.

As we are an online Marketplace, all payments are processed through a payment portal.

Payments can be made via stripe & paypal and accepts all major credit & debit cards – Visa, MasterCard etc.

Although we encourage careful selection, there may be a moment where you feel the need to return a purchase. Within 30 days, simply pay the cost of return postage and the seller will arrange a refund or exchange for you as stipulated during purchase.

All items must be returned in original condition and be able to be resold, unless faulty.

Items that are non-refundable include:

  • Personalised products.
  • Made-to-order furniture.
  • Underwear.
  • Earrings for pierced ears.
  • Food items.
  • Swimwear.

For more information, please review our Returns Policy.

As soon as your items have been dispatched you will receive confirmation that your delivery is on its way. You can track the status of your orders in your Fairfurt account, where you can also get in touch with the seller / vendor directly if you have any questions (look for “Contact Seller”). If you’d still like more help, get in touch with us – we’ll be very happy to help.

Very occasionally, unavoidable factors can delay a delivery (bad weather or postal strikes, for example). We do ask for your patience if this happens – Fairfurt will try their very best to sort it out for you.

If your items haven’t arrived within the delivery timescales and you haven’t heard from the vendor, something may have gone wrong. Get in touch with your seller to let them know. Once you’ve done this, if you’d still like some more help, get in touch with us – we’ll be very happy to help.

See the Returns & Refunds policy for more info on refunds for late or non-delivery.

Our vendors are more than happy to offer you a refund or exchange within 30 days of receiving your purchase if the product is not faulty. Please note some items are non-returnable and will not accepted.

Thank you for understanding that it is important to us that all items are returned in original condition so that our sellers can resell the items. If the order is returned in a condition that we deem is unable to be re-sold, we will be unable to process your refund.

If your order has arrived in less than perfect condition, please immediately email customer@fairfurt.co.uk with the following information:

  • Order number
  • A photo of your damaged item if it is a non-working item such as a picture OR
  • A Video of your item if it is a moving object
  • And we will contact the seller revert to you with options.

Unfortunately, if you contact Fairfurt after 30 days of receipt of the damaged goods, this cannot be processed.