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Fairfurt UK Delivery & Return Process
If you are not satisfied with what you bought on Fairfurt UK, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.
Frequently asked questions
It usually takes just 3 to 5 working days for orders to arrive. However, we do ask that you allow up to 14 days for delivery. Please note that you may receive your order in separate packages as the items are delivered from different stores.
If your order still hasn't arrived 14 days after your invoice email, or if you have any concerns about your order, please let us know by using the contact us
It usually takes just 3 to 5 working days for orders to arrive. However, we do ask that you allow up to 14 days for delivery. Please note that you may receive your order in separate packages as the items are delivered from different stores.
If your order still hasn't arrived 14 days after your invoice email, or if you have any concerns about your order, please let us know by using the contact us
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Refund timeline
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.
| Wallet | Instant |
|---|---|
| Paypal | 1-5 business days |
| Cards | 3-7 business days |
| Google/Apple Pay | 1-5 business days |
Frequently asked questions
Although we encourage careful selection, there may be a moment where you feel the need to return a purchase. Within 30 days, simply pay the cost of return postage and the seller will arrange a refund or exchange for you as stipulated during purchase.
All items must be returned in original condition and be able to be resold, unless faulty.
Items that are non-refundable include:
- Personalised products.
- Made-to-order furniture.
- Underwear.
- Earrings for pierced ears.
- Food items.
- Swimwear.
For more information, please review our Returns Policy.
As soon as your items have been dispatched you will receive confirmation that your delivery is on its way. You can track the status of your orders in your Fairfurt account, where you can also get in touch with the seller / vendor directly if you have any questions (look for “Contact Seller”or “Support” in my account). If you’d still like more help, get in touch with us – we’ll be very happy to help.
Very occasionally, unavoidable factors can delay a delivery (bad weather or postal strikes, for example). We do ask for your patience if this happens – Fairfurt will try their very best to sort it out for you.
If your items haven’t arrived within the delivery timescales and you haven’t heard from the vendor, something may have gone wrong. Get in touch with your seller to let them know. Once you’ve done this, if you’d still like some more help, get in touch with us – we’ll be very happy to help.
See the Returns & Refunds policy for more info on refunds for late or non-delivery.
Our vendors are more than happy to offer you a refund or exchange within 30 days of receiving your purchase if the product is not faulty. Please note some items are non-returnable and will not accepted.
Thank you for understanding that it is important to us that all items are returned in original condition so that our sellers can resell the items. If the order is returned in a condition that we deem is unable to be re-sold, we will be unable to process your refund.
If your order has arrived in less than perfect condition, please immediately email customer@fairfurt.co.uk with the following information:
- Order number
- A photo of your damaged item if it is a non-working item such as a picture OR
- A Video of your item if it is a moving object
- And we will contact the seller revert to you with options.
Unfortunately, if you contact Fairfurt after 30 days of receipt of the damaged goods, this cannot be processed.
Please note: As FairfurtUK is a Marketplace, in the event of a customer return or refund request, please allow us time to communicate with the vendor / seller.
FairfurtUK vendors / sellers are committed to ensuring that you are completely thrilled & satisfy with your purchase. You have 14 days from the day on which you receive the items to notify the vendor / seller if you aren’t happy with your order unless the order is advised non-returnable before you purchased the item.
- Contact the seller to let them know you intend to return an item:
- Log in to your Fairfurt account and select Orders
- Locate the order in the list and click on “return”. Also please click on “support” to ‘Contact Seller’.
- Send a message to the seller informing them of the issue and let them know if you would like a refund or a replacement item
- If already received, package the item up and send it back to the seller within 14 days of completing step 1. We recommend you use a signed-for delivery service with proof of postage. Please note that you will have to bear the direct cost of returning the product.
- As the seller’s payment agent, we will process the refund directly to your payment card, in no more than:
- 14 days after the day the product is received by the seller; or
- If earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
- If there were no goods supplied, 14 days after the day on which you informed the seller or us (via Step 1 above) about your decision to cancel your order.
We are UK business and proudly British owned.
All Fairfurt products from our vendors are shipped from within United Kingdom unless stated otherwise.
As part of our strategic business model, we promote & encourage free standard shipping within United Kingdom on 90% of the products items. Even next day delivery / Express post is offered an add-on option.
FREE SHIPPING
Fast and reliable delivery
30 DAYS RETURN
Buyer's protection program
24/7 SUPPORT
If you have any questions
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