FAQ

Most frequent questions and answers

Fairfurt is committed to satisfying our customers by providing a FREE online marketplace platform. As a responsible UK company, we believe in honesty in all fair transactions. There is no subscription , no membership fees, no listing fee for an unlimited product listings, no commission on anything you sell and we take absolute care of our vendors. By providing a free marketplace platform, Fairfurt items are cheaper, and that more savings to our esteemed customers.

If you are a retailer, then the idea to sell on Fairfurt online marketplace could never go wrong in terms of business growth. Selling on FairfurtUK expands your reach globally which helps you to make more profits than usual.

Selling on FairfurtUK is as easy as a click of a button. Fairfurt online marketplace is a collection of independent stores, entrepreneurs, vendors, manufacturers, retailers, individuals, small medium enterprises, established stores and communities can open a store with a (dedicated urls). So, when you shop on Fairfurt, you are supporting UK’s small and Medium enterprise, and that’s something you should be proud of. The following are also free:

  • Subscription or Membership fee: Free
  • Commission on any sales: Free unlimited sales
  • Listing fee for sellers: Free unlimited listings

All orders are posted directly by our sellers / vendors, most of whom are in United Kingdom. Due to limitations by some of our courier partners, a very small number of postcodes may be exempted from free shipping or cannot be delivered to. If your address is not deliverable or has a small surcharge, you will be advised.
If you have a postal tracking number, you can utilise our “track your order” service directly from fairfurt main menu or you can log into the postal companies website advised in your email to check the tracking of your order.

To purchase an item:

1. Locate an item on sell you love.

2. Click the ‘add to cart’ icon.

3. Click ‘checkout’ and proceed to our secure payment gateway.

If you have a coupon to receive a discount, please use this prior completion of your order.

FAQ

Most frequent questions and answers

Getting a store or selling on Fairfurt is absolutely FREE, yes, it is completely free. The only payment you make is the payment processing fee to sort out the payment gateway.

Subscription or Membership fee: FREE

Commission on any sales: FREE unlimited sales

To purchase an item:

  1. Locate an item on sell you love.
  2. Click the ‘add to cart’ icon.
  3. Click ‘checkout’ and proceed to our secure payment gateway.

If you have a coupon to receive a discount, please use this prior completion of your order.

If you wish to ask our vendors a question about their product, you can simply do this chatting with the sellers online or contact their email address.

If you have a more general question about shopping with us that is not been covered in the FAQs, you can email us and we will be more than happy to assist you.

Alternatively, if you would like to speak with our in-house customer support staff during business hours you can request a callback via +44 (0) 3333 393 833 or email sales@fairfurt.co.uk / customer@fairfurt.co.uk

Fairfurt takes security very seriously. Not only does the site follow all security best practices, we also have several options available to ensure that our site is safe and secure.

As part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, and payment details, however, this is used for the sole purpose of completing your sales transaction and posting your purchase to you.

As we are an online Marketplace, all payments are processed through a payment portal.

Payments can be made via stripe & paypal and accepts all major credit & debit cards – Visa, MasterCard etc.

FAQ

Most frequent questions and answers

Although we encourage careful selection, there may be a moment where you feel the need to return a purchase. Within 30 days, simply pay the cost of return postage and the seller will arrange a refund or exchange for you as stipulated during purchase.

All items must be returned in original condition and be able to be resold, unless faulty.

Items that are non-refundable include:

  • Personalised products.
  • Made-to-order furniture.
  • Underwear.
  • Earrings for pierced ears.
  • Food items.
  • Swimwear.

For more information, please review our Returns Policy.

As soon as your items have been dispatched you will receive confirmation that your delivery is on its way. You can track the status of your orders in your Fairfurt account, where you can also get in touch with the seller / vendor directly if you have any questions (look for “Contact Seller”). If you’d still like more help, get in touch with us – we’ll be very happy to help.

Very occasionally, unavoidable factors can delay a delivery (bad weather or postal strikes, for example). We do ask for your patience if this happens – Fairfurt will try their very best to sort it out for you.

If your items haven’t arrived within the delivery timescales and you haven’t heard from the vendor, something may have gone wrong. Get in touch with your seller to let them know. Once you’ve done this, if you’d still like some more help, get in touch with us – we’ll be very happy to help.

See the Returns & Refunds policy for more info on refunds for late or non-delivery.

Our vendors are more than happy to offer you a refund or exchange within 30 days of receiving your purchase if the product is not faulty. Please note some items are non-returnable and will not accepted.

Thank you for understanding that it is important to us that all items are returned in original condition so that our sellers can resell the items. If the order is returned in a condition that we deem is unable to be re-sold, we will be unable to process your refund.

If your order has arrived in less than perfect condition, please immediately email customer@fairfurt.co.uk with the following information:

  • Order number
  • A photo of your damaged item if it is a non-working item such as a picture OR
  • A Video of your item if it is a moving object
  • And we will contact the seller revert to you with options.

Unfortunately, if you contact Fairfurt after 30 days of receipt of the damaged goods, this cannot be processed.

FAQ

Most frequent questions and answers

Please note: As FairfurtUK is a Marketplace, in the event of a customer return or refund request, please allow us time to communicate with the vendor / seller.

FairfurtUK vendors / sellers are committed to ensuring that you are completely thrilled & satisfy with your purchase. You have 14 days from the day on which you receive the items to notify the vendor / seller if you aren’t happy with your order unless the order is advised non-returnable before you purchased the item.

  1. Contact the seller to let them know:
  • Log in to your Fairfurt account and select Orders
  • Locate the order in the list and click on ‘Contact Seller’.
  • Send a message to the seller informing them of the issue and let them know if you would like a refund or a replacement item
  1. If already received, package the item up and send it back to the seller within 14 days of completing step 1. We recommend you use a signed-for delivery service with proof of postage. Please note that you will have to bear the direct cost of returning the product.
  1. As the seller’s payment agent, we will process the refund directly to your payment card, in no more than:
  • 14 days after the day the product is received by the seller; or
  • If earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
  • If there were no goods supplied, 14 days after the day on which you informed the seller or us (via Step 1 above) about your decision to cancel your order.

We are UK business and proudly British owned. 

All Fairfurt products from our vendors are shipped from within United Kingdom unless stated otherwise.

With the small processing fees, we cover the following:

Payment gateway processing fees (Stripe / PayPal) to name a few

The first-time shoppers discount

Affiliates Programme discount

Vendors Loyalty Vouchers (£20)*

Vendors Product Listing Reward (£0.10 per item)**

Marketplace Platform External Marketing

Fair Points Programmes

*Apply to a vendor per year

**Apply to vendors with minimum of 50 items listed on the store and Vendors Product Listing Reward only applies to the first 50 items listed on the store per vendor.

As part of our strategic business model, we promote & encourage free standard shipping within United Kingdom on 90% of the products items. Even next day delivery / Express post is offered an add-on option.

Fairfurt Fees

If you apply and set up a store on FairfurtUK online Marketplace, we will charge you NOTHING, that's right, absolutely nothing, it's free!. If you make a sale, Fairfurt will retain a small percentage of the sale price (and any VAT if applicable).

Payment Gateway

Payment processing %

Payment Transaction Fee

FairfurtUK % Fee

Total Fee

Stripe

1.4%

20p

8.5% + 10p

9.9% + 30p

PayPal

2.9%

30p

7.0% + 0p

9.9% + 30p

With these funds we can cover the following:

  • Payment gateway processing fees (Stripe / PayPal) to name a few
  • The first-time shoppers discount
  • Affiliates Programme discount
  • Vendors Loyalty Vouchers (£20)
  • Vendors Product Listing Reward (£0.10 per item)
  • Marketplace Platform External Marketing
  • Fair Points Programmes

Marketing is supported with a suite of tools & paid promotions through Facebook, Instagram, Pinterest, You-tube, Google Ads, targeted online and email re-marketing, and business collaborations to help promote FairfurtUK and drive traffic and sales.

Vendors can also buy performance marketing packages or banner advertising.

Our sellers’ apps – is coming soon (to help you manage your store on the go).

Our payment solution is designed to make more money for our vendors, & advertising solutions are also designed to reach our customers at every stage of their journey – from awareness to shopping on our platform. Our payment partners are Stripe & Paypal payment gateways.

Vendors can promote there products anytime.

Currently, as a vendor, you will get FREE £20 voucher from FairfurtUK yearly (Voucher issued at your fairfurt store 1 year birthday anniversary)

As a Fairfurt vendor, you will earn extra money as for just listing your products (FairfurtUK will pay you 10 pence for each product listed – (must be up to 50 listings – vendors cannot qualify for listing more or less than 50 individual items).

FairfurtUK marketplace platform have a lot of features vendors love so dear: Holiday Mode / Rich front-end dashboard / Your store sales report in details. Handle your own discounts & coupons / Vendors can easily manage their own shipping & even T&C…. absolutely amazing!!!

On top of these standard discounts & coupons, Fairfurt UK also offers below: Flash Sales / Birthday Celebrations (May) / Featured Sellers / Black Friday / Cyber Monday and more.

Don't Just Meet Your Business Targets, Exceed It

Register as a vendor today and get your store for FREE!.. It doesn’t cost a penny to get a full online store with a designated front end and a dedicated url. Starting or expanding your business is now very simple and quick.

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